Refund Policy

1. Refund Policy

We hope to provide you with the best and smoothest experience. But when we fail to meet your expectations, we are committed to giving you a full refund in these circumstances:

• Missing Files/File Errors: A full refund will be given if the problems are unfixable.

2. Refund Process

The amount will be refunded within 24 hours via the same payment method you used for your payment. We won’t allow a refund into a different account or a different name. 

3. Exchange

Applied for customers who do not opt for a refund.  

You can request an exchange for a product of the same price as the one you paid for.

In case there is a price gap:

• If the price of the product you wish to exchange for is higher than the product you purchased, you will need to pay for the price difference. 
• If the price of the product you wish to exchange for is lower than the product you purchased, your price difference will be added to your next purchase. We are sorry that we cannot refund it back to your account. 

*Your satisfaction matters the most to us! Our ultimate mission is to earn your trust and support with high-quality products and top-notch service. Therefore, we will be all ears, should you need any further help. Please do not hesitate to contact us at any time about any issue at [email protected]